9.3 – ADA Compliance and Face-to-Face Resolution
Standard: There shall be a policy or procedure available to all members of the public and staff which address issues pertaining to ADA compliance, either in a written or electronic format.
Suggested Evidence of Compliance: Provide a written policy or procedure available to the public and staff that outlines the steps to resolve questions, concerns, or complaints of accessibility along with a reasonable timeline for completion and have a process for face-to-face meetings is in place.
Narrative:
PRC works through the Westchester County (WC) Office for People with Disabilities and its Director for policy and procedure of ADA compliance for the public and staff. This Office serves as the Americans with Disabilities Act (ADA) Coordinator in regards to compliance with State and Federal laws which prohibit discrimination based on disabilities and includes a process for reasonable resolution of issues.
WC supervisory staff including PRC have attended training on ADA and Reasonable Accommodation.
Agency Evidence for Compliance:
9.3 – EOC 1 Office for People with Disabilities Website
9.3 – EOC 2 Director – Office for the Disabled – Job Description
9.3 – EOC 3 WC ADA Notice & Grievance Procedure
9.3 – EOC 4 WC ADA Reasonable Accommodation Training – Presentation
9.3 – EOC 5 WC ADA Reasonable Accommodation Training – Email
9.3 – EOC 6 WC ADA Reasonable Accommodation Training – Sign in Sheets 4/28/22
9.3 – EOC 7 WC ADA Reasonable Accommodation Training – Sign in Sheets 5/4/22
9.3 – EOC 8 WC ADA Reasonable Accommodation Requests – Department Contacts